Versand
Shipping Policy
Last Updated: May 18, 2026
Digital Delivery Only
Roava eSIM products are delivered digitally and do not require physical shipping. No physical SIM cards or products will be mailed to customers unless explicitly stated otherwise.
eSIM Delivery Time
After a successful purchase, your eSIM QR code and activation details are typically delivered instantly via:
- Customer account dashboard
- Order confirmation page
In some cases, delivery may take a few minutes due to payment verification or system processing.
Incorrect Email Information
Customers are responsible for providing a valid and accurate email address during checkout.
Roava is not responsible for delivery delays caused by:
- Incorrect email addresses
- Spam or junk mail filtering
- Customer-side email issues
Please check your spam or junk folder if you do not receive your eSIM shortly after purchase.
Order Processing Delays
Orders may be delayed or temporarily held for:
- Fraud prevention verification
- Payment authorization review
- Technical maintenance
- High order volume
If your order experiences an unusual delay, please contact customer support.
Device Compatibility Responsibility
Before purchasing, customers must ensure:
- Their device supports eSIM technology
- Their device is carrier unlocked
- Their device is compatible with the selected destination/network
Roava is not responsible for issues caused by incompatible or locked devices.
Failed Delivery Issues
If you do not receive your eSIM due to a verified system issue on our end, please contact support and we will work to resolve the issue promptly.
Contact Support
For assistance with delivery or activation, please contact our support team through our website or customer support channels.